1 Our Commitment to You
At Profile-Device, we understand that financial education is an investment in your future. Our refund policy reflects our commitment to providing quality budget reporting education while maintaining fair and transparent practices for all students.
Key Principles
We believe in giving you adequate time to experience our educational content and determine if it meets your learning needs. Our refund process is designed to be straightforward and respectful of your educational investment.
2 Refund Eligibility
You may be eligible for a refund under specific circumstances. We evaluate each request individually to ensure fairness while protecting the integrity of our educational programs.
Available within 14 days of enrollment
- Less than 25% of course content accessed
- No certificates downloaded
- Technical issues preventing access
- Course cancellation by Profile-Device
Available within 30 days of enrollment
- Between 25-50% of content accessed
- Documented technical difficulties
- Course doesn't match description
- Medical or family emergencies
Available within 60 days
- Transfer to different course level
- Future enrollment credit
- Schedule conflict resolution
- Extended learning timeline needed
3 The Refund Process
We've streamlined our refund process to make it as simple as possible. Here's exactly what happens when you submit a refund request:
4 Payment Method Processing
Refunds are always processed back to your original payment method. Processing times vary depending on your bank or payment provider:
Expected Processing Times
3-5 business days
5-7 business days
1-3 business days
7-10 business days
Important Notes
International payments may take additional time due to currency conversion and international banking procedures. We'll provide tracking information for all refund transactions so you can monitor the status with your financial institution.
5 Special Circumstances
We recognize that life sometimes presents unexpected challenges. In cases involving medical emergencies, family crises, or other extraordinary circumstances, we may offer extended refund consideration beyond our standard timeframes.
Each situation is evaluated individually, and we may request supporting documentation. Our goal is to balance compassion with fair business practices that allow us to continue providing quality financial education to all our students.
What We Consider
Medical situations, military deployment, natural disasters, job loss due to company closure, and other documented hardships may qualify for special consideration. We encourage you to reach out and discuss your specific situation with our student services team.
6 Non-Refundable Items
Certain services and materials are non-refundable due to their nature or the resources required to provide them:
Completed Courses
- Courses with certificates issued
- Over 75% content completion
- Downloaded course materials
- One-on-one consultation sessions completed
Physical Materials
- Printed workbooks or guides
- Shipped educational materials
- Custom financial planning tools
- Personalized budget reports